Are you a business owner who wants to improve customer retention? Do you wish your customers and clients would keep coming back and become raving fans of your business? Then this week’s podcast episode is for you. Tune in as Brendan Rice, the Chief Revenue Officer for Wodify, shares his secrets for customer retention that can take your business to the next level.

Brendan Rice is the Chief Revenue Officer at Wodify, the only all-in-one Customer Retention Platform, that is used by over 5,000 gyms & studios around the world. As a global technology leader, Wodify pioneered digital retention tools in Functional Fitness and is quickly developing the next wave of emerging Jiu-Jitsu business technology.

Be sure to take notes as Brendan shares:

• How to figure out your 90-day retention rate and why it’s important to know what it is
• Why you need to make sure you focus on the first impression and first experiences your client is having with your business
• Why as a fitness business owner it’s important to realize that what may be comfortable for you could be very intimidating to prospective clients and you need to make sure you are projecting a welcoming atmosphere and culture
• Why you should mystery shop your own business from the top of the funnel all the way through
• Why you should visit other similar businesses in your area to see what they are doing that you like and don’t like
• Why it’s important to have personal touchpoints in the 23 hours your customers are out of your gym and how those touchpoints can increase retention and even referrals
• Why leveraging technology will help improve your customer retention

Get motivated to improve your retention rates with Brendan’s insightful tips  - let’s get hacking!

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